Is your Samsung Frame remote only working from a few inches away or not at all or is the light flashing red?
This could mean a mean few things:
1) If the status light on your Samsung Remote flashes red repeatedly this means either your TV has become unpaired from the TV or your remote batteries are dead. (See instructions and video below). This could have happened by accidentally holding a button down for too long and resetting the remote to factory defaults perhaps from being sat on or a child playing with it.
2) If the Remote is only working from a few inches away it either means you need to unpair and repair your remote
Another scenario could be you're using one of our Deco TV Frames AND you are NOT using the remote that came with the Samsung Frame TV. Checkout This Article for more on using third party universal remotes with Samsung Frame TVs
Both of the above symptoms can easily be solved with the following video.
⚠️ If you have one of our Deco TV Frames on your TV... un-latch the bottom of the frame and hold the remote near where the sensor is on the TV for the pairing process to work. ⚠️
Pairing the Remote is very easy... but we strongly suggest doing a full reset of the remote before you re-pair it to the TV.
Here's how to reset the remote before you re-pair it.
Pairing Samsung Frame TV Remote
How to pair the remote on a 2022 Samsung The Frame TV
After resetting the remote as shown above, then pair remote to TV.
How to pair the remote on a 2021 Samsung The Frame TV
Step 1 - Entering Samsung Frame Remote Pairing Mode
First press the "Home" Button to put the TV into TV mode if it's in art mode and if you have a Deco TV Frame on the TV as shown in the video, you'll want to remove the Deco frame or at least release the lower latches and hold the remote near the bottom of the TV near the TV's motion sensor.
Press down the Back and Play Buttons simultaneously for 4-7 seconds to put the Samsung Frame TV into pairing mode (also use the same procedure to put Samsung Frame TV remote into unpairing mode)
Step 2 - Samsung Frame Remote Pairing Process
The TV will enter pairing mode as shown.
Step 3 - Samsung Frame Remote Successfully paired
Congrats! Your Samsung Frame TV is paired. Enjoy your favorite programming.
Need Additional Help?
If neither of these two approaches work, you'll want to contact Samsung's Customer Care team to see if they can further assist you with adding art to your TV. You can reach Samsung Tech Support via Chat or call 800-SAMSUNG
If you have a Deco TV Frame, please reach out to our Customer Service team. Please have your order number ready when contacting us so we can look up the details of your frame to best assist.
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