For times when you need to have the artwork replaced, this is the process for removing the gearbox.
(THIS PRODUCT LINE HAS BEEN DISCONTINUED. ARTICLES ARE ONLY FOR REFERENCE FOR PAST CLIENTS)
We have partnered with Vutec’s ArtScreen team, now offering the DECORATV line, to offer aftermarket service support. For assistance after the warranty period, we recommend reaching out to AVI Solutions Plus. When contacting them, please provide the Order Number located on the lower right side of your frame. This will help them locate your order details and provide you with the best assistance. If you need help finding your Order Number, please click here.
Checkout our latest offerings of Deco TV Frames exclusively made for Samsung The Frame.
Removing the Gearbox
If you are even moderately handy, the process for removing the artwork gearbox is not too complicated and can be done in under 5 minutes.
Please call us for additional instructions before removing or returning the artwork gearbox and for guidelines on how to ship the gearbox to prevent damage in transit.
Associated Costs & How to Order Replacement Art
For replacing the artwork with a new piece of artwork or when the unit it out of warranty, there would be an associated cost for this service.
You can view pricing and order a replacement artwork ON THIS PAGE
Please contact us before ordering replacement artwork.