In the event the art track becomes damaged, here's how to replace the foam track.
In some rare instances the art can break through the teflon tape and not slide down smoothly. In the unlikely event that this would occur. Please contact our support department to request a track repair kit.
(THIS PRODUCT LINE HAS BEEN DISCONTINUED. ARTICLES ARE ONLY FOR REFERENCE FOR PAST CLIENTS)
We have partnered with Vutec’s ArtScreen team, now offering the DECORATV line, to offer aftermarket service support. For assistance after the warranty period, we recommend reaching out to AVI Solutions Plus. When contacting them, please provide the Order Number located on the lower right side of your frame. This will help them locate your order details and provide you with the best assistance. If you need help finding your Order Number, please click here.
Checkout our latest offerings of Deco TV Frames exclusively made for Samsung The Frame.
How To Perform the Repair
The repair can be performed in the field rather easily. This video will explain the process.
Required Parts
Items Needed: Order Part Here