This guide helps diagnose and resolve common issues with the SRS-2. If your SRS-2 is not behaving as expected, follow the troubleshooting steps below to identify the cause and restore normal operation.
I. Troubleshooting the SRS-2
II. Troubleshooting TV Connection Issues
III. Troubleshooting the Deco TV Frames App
IV. Frequently Asked Questions
Basic Troubleshooting
If your SRS-2 is not behaving as expected, start with Basic Troubleshooting below. Most issues can be resolved by checking the System LED status, verifying TV settings, and restarting the device. We recommend reviewing each section.
Troubleshooting the SRS-2
1. Check what the System LED is indicating:
|
System LED Color |
Meaning |
|
Flashing Blue |
TV was powered off manually (remote, power switch, etc.). The SRS-2 will not turn the TV back on. |
|
Flashing Magenta |
Night Mode Active, awaiting room brightness to come above the Dark Threshold. |
|
Flashing Yellow |
Sleep After Active, awaiting motion detection to trigger. |
|
Solid Red |
Signal sent to TV, awaiting response. |
|
Solid Red w/ White Flashes |
Device not connected to Wi-Fi network. |
2. Check Device Placement: Ensure the SRS-2 has a clear view of the room so the light and motion sensors can operate properly.
3. Restart the SRS-2: Unplug from power, wait 10 seconds, and plug it back in.
4. Check Firmware: Open the Deco TV Frames app and verify the SRS-2 firmware is up to date.
Troubleshooting TV Connection Issues
1. Confirm the following settings are configured properly on your Samsung Frame TV (Refer to the SRS-2 Setup Guide if needed)
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IP Remote: Enabled
-
Art Effect: Enabled
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Night Mode: Disabled
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Sleep After: Disabled
2. Confirm TV is Connected to the Correct Network:
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Home Page → Settings → All Settings → Connection → Network → Network Status.
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If you’re using a split-band network (2.4GHz / 5GHz / 6GHz) and experience connectivity issues, you can try connecting the TV to the 2.4GHz network.
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3. Restart the TV
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The easiest way to restart the TV is to unplug it from power for 10 seconds and plug it back in.
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If the power cable is not accessible, you can restart the TV using Maintenance Mode.
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Home Page → Settings → All Settings → Support → Maintenance Mode → Start → Set a PIN → TV will reboot in Maintenance Mode.
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After the TV loads into Maintenance Mode: Home Page → Left Side Menu → Click Exit → Enter PIN → TV will reboot a second time outside of Maintenance Mode.
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Important: If you are having other problems with your Samsung Frame TV that aren’t related to the Art Mode sensors or the IR Sensor, please contact Samsung Support for further assistance. https://www.samsung.com/au/support/
Troubleshooting the Deco TV Frames App
1. Check App Permissions
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Location Permission (required for device discovery)
-
Local Network Access (required on iOS)
2. Confirm your phone is on the correct Wi-Fi network.
-
Your phone must be connected to the same Wi-Fi network as the SRS-2 and the TV.
3. Check for app updates in the App or Google Play Store.
Known Issue: TV Does Not Turn Back On
A small number of users have reported that the SRS-2 occasionally fails to wakethe TV after it turns off due to Night Mode or Sleep After.
When this occurs:
- The SRS-2 sends the wake command
- The TV does not respond
- The System LED remains solid red
Our team is actively investigating this issue.
If you experience this behavior, please contact us at info@decotvframes.com so we can notify you when a fix becomes available.
Frequently Asked Questions
We will update this section soon with the most common questions that we hear from our users. Thank you for your patience!
Still Need Help?
If you were unable to find an answer here, please reach out and contact us! We are happy to help with whatever issue you are experiencing!
Tutorials on Samsung The Frame
We regularly publish new videos about Samsung The Frame TVs to answer many FAQs to help you get the most of your TV. Be sure to subscribe to our channel to learn more.