We ship using a variety of shipping methods based on many variables from size, product type, to location. The majority of our shipments ship via LTL (Less Than Truckload) Freight because they are often on a pallet and too large to be handled by a typical carrier such as UPS or FedEx.
These are the most common packaging methods we use for freight shipments. While the shipment might look large and difficult to handle at first, if you just cut the black plastic straps, you'll easily be able break the shipment down into smaller more easily manageable pieces.
While shipping damages on LTL freight shipments average about 2-3% across the entire freight industry, we have a very low damage rate of roughly 0.7%. With that said, it still happens on rare occasion. If you see any signs of potential damage at the time of delivery either reject the shipment entirely if it appears destroyed OR be sure to at a minimum indicate that there were visible signs of potential damage when you sign for the shipment so we can go through the necessary claims process on our end.
Not to worry... we stand behind everything we ship and in the unlikely event of a damage we will rush remake a new shipment too you as fast as we can.
For shipments going to residential addresses, the freight carrier's dispatch team will call you to schedule delivery when the shipment arrives to the local sort terminal in your region. It's VERY important to call the carrier back right away if you miss their call, because after a few days the carrier can start charging daily storage fees or even worse they could return the shipment to us if they were unable to reach you. In such cases, any additional shipping costs would be passed onto the receiver.
For shipments to commercial addresses, the carrier will NOT call ahead prior to making the delivery attempt. Please let us know if you need special arrangements made.
All shipments are made and shipped from Haverhill, MA (40 min north of Boston). Within 1 business day after your shipment leaves our facility, you will receive an automated email with the tracking details from your order and the name of the carrier the order was shipped with. If you don't receive this information, just let us know.
By default, LTL freight carriers will not make a specific delivery appointment beyond indicating the specific day the delivery will be attempted. We certainly understand that you may not be able to be available all day to wait for the delivery, so what we have found to be the best way is to just give the dispatcher at the shipping carrier call first thing the morning of the scheduled delivery and they may be able to look at that drivers route for the day to give you a relatively decent estimate of what portion of the day they anticipate the driver being in your area. This is no guarantee, but we've seen this approach commonly used.
If you need a 2 hr delivery window, let us know and we can ask the carrier if it's available for your area. Please be advised that most carriers will charge $50-$100 extra for a 2 hr delivery window.
Additional Fee Applies - Contact Us for Quote
In some areas, white glove delivery services to bring the shipment into your home may be available. The additional cost for this service varies, but typically will add an additional $300-$600 to your shipping costs. We find that it's generally an unnecessary added expense, but it is available if absolutely essential. White Glove Delivery should be requested BEFORE your order ships to keep the costs to a minimum. Please contact us to request more information if you feel this option is necessary.
This service is most commonly used for luxury high rises and restricted access homes in New York City.
All fees vary by carrier. The rates listed below are purely a ballpark estimate. Additional shipping fees will be the responsibility of the receiver if requested by the receiver and may be billed directly to you by the carrier or paid through FMTV
Please pay close attention to your shipping address PRIOR to when your order ships. With palleted LTL Freight shipments, the cost to change the destination address is a rather complex process and typically costs an added $100 - $140 reconsignment fee + the difference in transit price (it's much like an airline change fee). This will also typically delay the shipment by 1 or more days. Address changes must be authorized directly between FMTV and the shipper.
By default, all frieght deliveries are delivered to the curbside. Freight deliveries are not delivered indoors unless explicitly requested. Such service is generally considered to be a White Glove Delivery (see above section on this topic). In all cases any added services beyond curbside delivery may be subject to additional fees imposed by the carrier and would be the recipients responsibility.
If your pallet is large and you need a lift gate to remove it from the truck, please request this service in advance of the shipment departing FMTV. Liftgate service is $40 additional if added at the time the shipment leaves our dock.